INTRODUCTION

FinlandiaShop is fully located and operated in Finland, and is a Family owned Company.

We offer you classic and a high range of quality products, whilst bringing you the newest and most innovative selections.

Delivery is not a problem, we offer world wide service.

 

Company Info

FinlandiaShop.fi is a registered service and trademark of Blings Oy

Address:

Blings Oy

PL 49

FI-30101 Forssa

Finland

Puh. +358 (0)50 65 030

Register number: 2252236-0

 

CUSTOMER SERVICE

Contact information

Our customer service and office hours are weekdays between 9 a.m. and 4.00 p.m. GMT +2.

 

Please send any enquiries or queries to online(at)finlandiashop.fi.

Your opinion is of great value to us!

We are eager to receive any feedback on service, our product selection or the online store.

 

Technical Requirements

Browser - In order to ensure a problem-free service, use as new versions as possible.

Javascript - Our service utilizes Javascript technology. In order to ensure a problem-free service, you should enable Javascript in the browser preferences.

Cookies - Our service utilizes cookies. In order to ensure a problem-free service, you should enable cookies in the browser preferences.

 

INFORMATION SECURITY POLICY

Privacy notice

The customer information gathered by Finlandiashop.fi is confidential.

Finlandiashop.fi is responsible for the proper handling of the information given by the User and for protecting the User's privacy. The information given by the User will be stored in the client registry.

We use encrypted (SSL) connections in all our online services that transmit User information. You can be sure nobody can access your information when you see a lock or key symbol on the bottom right corner of your browser window or on the right side of your address bar (depending on the browser used).

The information given by the user will be stored to the client registry of Finlandiashop.fi

Finlandiashop.fi agrees not to share customer information with third parties.

The user should be attentive and careful when using the online store and make sure his password is kep safe.

Finlandiashop.fi does not ask or record User's personal ID and Users bank account or credit card information are not transmitted to Finlandiashop.fi online store at any point.

 

Privacy security

Finlandiashop.fi agrees not to share customer information with third parties.

The user should be attentive and careful when using the online store and make sure his password is kep safe.

Finlandiashop.fi does not ask or record User's personal ID and Users bank account or credit card information are not transmitted to Finlandiashop.fi online store at any point.

 

REGISTRATION

Benefits of Registration

Registering with FinlandiaShop.fi gives you many benefits and more control over your purchases. You can shop in our online store, view your previous purchases and also track the delivery process. Registered customers can also receive more information and Special Offers from FinlandaShop.fi.

As a registered customer you receive the added bonus of a “Saved Shopping Cart”. This means that the contents of your Shopping Cart are saved in between visits. You can log in, log out and return later to find the products you added before are still there. You can add or remove products at any time, and return later to continue shopping.

 

Registry description

1. Register

The register is Blings Oy (hereafter referred to as Service provider), the provider of Finlandiashop.fi online service (hereafter referred to as Service).

Finlandiashop.fi

Blings Oy

PL 49

FI-30101 Forssa

Finland

Business ID: FI-2252236-0

 

2. Register matters

All problems and feedback regarding the registry and registration is handled by the customer service of Finlandiashop.fi

 

3. Name of registry

Client registry of Finlandiashop.fi

 

4. Purpose of handling personal information The purpose of the register is to maintain and improve customer and trade relations. The information in the registry can also be used to direct online marketing and communication by finlandiashop.fi unless the User has forbidden it.

 

5. Information in the registry

The information gathered in the registry consists of the following: Personal information (name, gender, and date of birth) Contact information (address, telephone number and e-mail address) Consent information (consent to receiving notifications and offers) Order history (customer's purchase information)

 

6. Information sources of the registry

The sources of information for the registry are the information gathered from the customer during registration and customer relations as well as the purchases done by the customer in the Service.

 

7. Sharing information

Registrar agrees not to share customer information to third parties. Information will not be passed on outside the EU or ETA borders.

 

8. Removing information

Information can be removed at the demand of the customer or due to the ending of customer relation. Information can also be removed if the customer misuses the service or practices illegal activities within the Service.

 

9. The principals for securing the registry

Personal information is kept confidential. The information network and equipment where the registry is maintained is protected with firewalls and other technical measures such as encryption.

 

10. Right to prohibit

The customer has the right to prohibit the use of his personal information for direct marketing.

 

Forgotten Your Password?

If you have forgotten your password, send us an e-mail through the link on the login page. We will send you a new password to the e-mail address specified in your customer details.

Because of our privacy policy we will not submit the password to any other e-mail address. If your e-mail address has changed, contact our Customer Service Department and we’ll help you to register again and delete your outdated information from our database.

 

Changing Your Details

You can change your registered details at anytime.

Simply log in and click “My Account” from the upper menu.

This allows you to browse and make any adjustments necessary.

 

HOW TO ORDER

Who Can Order?

Anyone can shop at FinlandiaShop, both business and private customers are welcome.

 

Private Customers

You must be 18 years or older.

You can order items without registration.

We retain the right to refuse an order.

 

Tracking Your Orders

If you are a registered customer, you can browse your orders and track the delivery of items by logging into the system using your password through the "Log In" link.

If you are not a registered customer, you can track your order through the or Customer Service Department. Be prepared to issue us with the delivery code for your order. This ensures faster service.

 

PAYMENT

Pricing of Items

EU Countries

The prices shown in the online store and charged on your invoice include all taxes as determined by Finnish Legislation. eg; food products 12%, books 8%, other products 22%. This applies only for goods delivered inside the EU.

 

Other Countries

The prices shown in the online store and charged on your invoice do not include taxes when delivered outside the EU.

 

The recipient of the order is responsible for all local taxes, toll fees and other such payments. These are sometimes incurred with shipping costs

The total amount owing for your order is simply determined by adding together the price of all the items in your shopping cart, plus the cost of delivery.

Note: The final cost for the products in your shopping cart and method of shipping will be shown as separate charges for your approval prior to payment.

 

Methods of Payment

You can purchase items using any of the following credit cards:

Visa,

Visa Electron,

Mastercard

 

We accept online billing agreements from the following Finnish Banks

Nordea Solo,

Osuuspankki Kultaraha,

Säästöpankit

 

FinlandiaShop also offers the added service of the Verified by Visa system, which enables upgraded security for all money transactions.

 

DELIVERY

Shipping

Deliveries are handled by the Finnish Postal Corporation or Fedex . When delivering outside of Finland you can choose different alternatives and methods.

All orders sent out of the EU Region will include a customs clearance note CN22, the invoice for your goods with the required tariffs etc attached to it.

If you are experiencing difficulty with the delivery of your package please contact our Customer Service Department at info@finlandiashop.fi

 

Country Specific Restrictions

Note: Please be aware and take a look at your countries specific import restrictions before ordering.

 

Delivery Times

The delivery time of your order is made up of two parts, the processing of your order and the shipment.

The processing time of your order can vary depending on availability of product and our current stock levels.

Generally goods will be shipped within 2-7 working days from receipt of order. We will do our best to deliver goods on time and undamaged to any destination around the world.

Delivery times may vary depending on location, time of year and unforeseen circumstances

 

Delivery Costs

The shipment costs are priced according to the item, the packaging, the location and the total weight and volume of the goods.

Products that have light net weight tend to have a high volume weight due to the amount of packaging used, and the total size of the shipment taking up space. Some of these types of products are, glass objects, plates, mugs and some seasonal products such as decorations.

The material’s in which the goods are concealed affect the total weight of the product.

The cost for delivering the goods in your shopping cart into your country can be found in the Delivery Methods page.

 

When shipping and selling products outside of the EU, it is the responsibility of the recipient to pay for all local taxes, toll charges and other such payments.

 

Liability for Faulty or Damaged Goods

All faulty goods or items damaged during the shipping process must be reported to our Customer Service Department within 24 hours of receiving the goods.

The retailer will strive to replace any faulty or damaged item, but if this is not possible all expenses will be fully refunded to the customer.

However the faulty or damaged item must first be returned to the retailer for inspection.

Finlandiashop will not refund or deliver a replacement item until it has been established as to where and when the fault or damage to the goods occurred.

 

RETURNS

Returns and Conditions Policy

This returns policy does is not extended to “Made to Order” products. Any products which have been produced or altered have been done so in accordance with the customer’s instructions. This was clearly indicated in the “Made to Order” product details section.

Customers can return or exchange goods to FinlandiaShop.fi providing they contact us within 14 days of delivery. This is in accordance with the Finnish Consumer Protection Legislation.

Customers can return goods under the following terms and conditions:

1. The order has been cancelled and notification given to FinlandiaShop within 14 days of delivery.

2. The item has not been used

3. The item is returned in the same condition it was received in,

4. All parts included with the item are retuned and in its original packaging or equivalent

5. The item must be returned immediately after notification of cancellation

6. FinlandiaShop accepts no responsibility for goods sent for return or exchange and become damaged during transit. We therefore suggest insuring all items valued over 50 Euros.

7. FinlandiaShop will not accept any goods sent for exchange or refund if it is established the goods were not damaged during its original shipping.

 

Please contact our Customer Service Department if you require further information on our Returns and Conditions Policy.